Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

dawncoachesyou's avatar
dawncoachesyou
New member | Level 2
5 years ago

"That didn't work for some reason" error

I was sent ym first dropbox video link in my email. When I click on it it goes to Dropbox and says..." That didn't work for some reason. If it's a fluke refresh the page..." Upon refreshing all it do...
Error Messages
Preview
Shared Links
Web
dp201021's avatar
dp201021
Explorer | Level 3
4 years ago

I uploaded the pictures in 2014 and I think it was accessible till 2015. I see nothing in deleted files section.

I am sharing the link with you so that you can look into this issue further - 

removed link

 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey dp201021, sorry to jump in here! 

 

I've removed the above link, to avoid any excessive traffic to your account. 

 

As for the missing files, did you add them to your account using the desktop app, or the website? When was the last time  you saw them online? 

  • dp201021's avatar
    dp201021
    Explorer | Level 3
    4 years ago

    I do not exactly remember if I used desktop app or website and I saw those pics online in 2016. After that I tried to access them in 2022 and the link doesn't work. Also, I got the below mail from dropbox in 2016 -

     

    Hi Jyoti,

    Your Dropbox is full and is no longer syncing files. New files added to your Dropbox folder won't be accessible on your other devices and won't be backed up online.

    Upgrade your Dropbox today and get 1 TB (1,000 GB) of space and powerful sharing features.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi dp201021, if the shared link doesn't work any more, then it would mean that either the link itself was deleted, or the folder or files it referred to was deleted from the account.

       

      If you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case:

       

      • The files are on another Dropbox account
      • They were on a shared folder you don't have access to any more
      • The files were deleted outside of the 30 day period
      • The files were permanently deleted
      • dp201021's avatar
        dp201021
        Explorer | Level 3
        4 years ago

        None of the above applies. Files were there in my account in dropbox.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!