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"That didn't work for some reason" error
I was sent ym first dropbox video link in my email. When I click on it it goes to Dropbox and says..." That didn't work for some reason. If it's a fluke refresh the page..." Upon refreshing all it do...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi dp201021, if the shared link doesn't work any more, then it would mean that either the link itself was deleted, or the folder or files it referred to was deleted from the account.
If you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case:
- The files are on another Dropbox account
- They were on a shared folder you don't have access to any more
- The files were deleted outside of the 30 day period
- The files were permanently deleted
None of the above applies. Files were there in my account in dropbox.
- Hannah
Sorry to jump in here, dp201021, but is there a possibility that you didn't access your Dropbox account at all for 12 (or more) months?
Because if that's the case, the entire account could have been deleted due to inactivity.
You would have received an email about this beforehand, though, so I'd suggest you take a look at your emails, to see if you can find one that talks about something like this.
I din't receive any email from dropbox for the deletion of the account. The last mail I received was the one I have already paste in above thread.
- Jay
Thanks for the info. Since it sounds like you don't have a copy of the file in the deleted files page, could you see if the events page shows the file anywhere on your account?
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