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'That didn't work for some reason' message
I have read other post here and tried EVERYTHING suggested and I'm getting beyond frustrated. I get the 'That didn't work for some reason message with the picture of the dog. After Windows did an upd...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi xglorx, have they confirmed that the link works on their end, when viewing it from an incognito/private browsing window?
I don't think they view it in an incognito/private browsing window but the other people who have been sent the link have no issue opening it. She sent it twice and both don't work
- Jay
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
I don't - I'm running a MacBook M1
- Jay
Have you tried accessing the link from a different network entirely? Do other devices on your network have the same issue when opening the link?
- I just tried it in my iPhone app and it works but now it’s saying I’m out of space…I was under the impression that a shared folder doesn’t require any space requirements because I’m not saving anything, just accessing someone else’s folder.
Also I’d need to access this on my MacBook for editing so the iPhone solution doesn’t really help… - Jay
Shared folders do take up quota on your account, so if you want to view the files, you can ask the owner of the folder to create a shared link to view the files.
Okay if that's the case, how much space do you need to access shared folders? the same amount of data from the shared folder?
Also, this still doesn't address the fact that it isn't working on my MacBook. Has there been a solve for this? thanks
- Jay
You would need more free quota on your account than the size of the shared folder.
This is regarding your Dropbox account, not the device, so the same issue would apply on the computer.
The error did not come up on my phone, it just comes up on my MacBook. when I click on my phone, it just tells me I don't have sufficient data. When I click on my MacBook, it just gives me the sad dog error
- Nancy
Hey xglorx, hope it’s OK to jump in here.
If you’re trying to add a shared folder to your Dropbox account, you’ll need to have enough Dropbox space, no matter the device you’re trying to access it from, like Jay mentioned.
Can you please clarify what’s the total size of the folder you’re trying to add?
Also, please send me a screenshot of what you see here.
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