I have a Dropbox Basic account that I've used for many years. I've been getting notifications for months that I've run out of space, but instead I deleted all my files over three months ago- IN the past, whenever I got notifications about storage limits, I'd easily remove some files from my account to free up space.Now I get notifications that my account is maxed out (email, popup, desktop app) even though it's not true.I can no longer use my dropbox space and removing ALL files from my account was useless as I keep seeing the warning that I have no more space. I have no shared folders or files.I think it's very strange.I won't buy more space because what I have is more than enough.Please give me my space back.Thank you

No worries Chiara6 - I'm just glad I could help. See you around the Community and enjoy the remainder of your week!

Space seized for no reason | The Dropbox Community

16 Replies

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Walter
Dropbox Community Moderator
3 years ago
Hey Chiara6, sorry to hear you're having issues with this.

Could you clarify what's shown in your plan tab in regards to your quota?

Also, do you see any files or folders taking up space in your homepage or the backups page perhaps?

Keep me posted!
Chiara6
Helpful | Level 5
3 years ago
Hi, thanks for the reply.
I read that I have 15.88 GB of space, of which 0 GB are occupied by files, 18.2 GB for backups which I have never done or asked for.
I see folders in my account but they are actually empty. I and I had all removed.
How can I get my space back?
Walter
Dropbox Community Moderator
3 years ago
In that case, you can delete your backed up folders from your backups page to regain the quota those are occupying Chiara6

Let me know if you have any more questions!
Chiara6
Helpful | Level 5
3 years ago
Okay. Can you please tell me how do I find my backup page? I couldn't find it
Walter
Dropbox Community Moderator
3 years ago
You can simply click on this link to access your backups directly Chiara6

Otherwise, you can navigate to the upper left corner on your homepage, click on the bento menu (dotted) icon and then click on Backup from there.
Chiara6
Helpful | Level 5
3 years ago
A thousand thanks. I finally get my space back! Thank you
Walter
Dropbox Community Moderator
3 years ago
No worries Chiara6 - I'm just glad I could help.

See you around the Community and enjoy the remainder of your week!
K3R5CH3N
Helpful | Level 5
3 years ago
I have the same problem. I keep getting notifications that my account is full. I deleted thousands of files about 4-5 days ago. My account I showed I made 1 GB of space, but today it was back up to being full and I only added one 80 mb file to Dropbox. Actually I did some quick scanning and I actually only have about 2 GB (Max) on DB and I have a 6.8GB account. After all my deleting I show I have 6.5 GB of stuff up there but that just isn’t possible. My Deleted folder is empty, my Backup folder is empty, and I deleted my cache. So what is wrong with my account?
Hannah
Dropbox Community Moderator
3 years ago
Hey K3R5CH3N, apart from the things you mentioned, like backups, shared folders also take up space in someone's account, even if they're not the owner of the folder.

It is possible that you have any shared folders taking up your space?
K3R5CH3N
Helpful | Level 5
3 years ago
Thanks Hanna!!
I have a client that is sharing her folder with me. She owns it, and it has a lot of data (about 4GB). So…are you saying that even though she’s the owner of the folder, it counts against my storage? I will literally never be able to use my Dropbox account again?

She has another folder she will be sharing with me soon that will fully exceed my account, so…will I be able to use her folder if it count against my account?

And I’ll never be able to use my account for sure unless I upgrade (which I totaly can’t afford to do.)