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jll6881's avatar
jll6881
Explorer | Level 3
3 years ago

'That didn't work for some reason' message

I have read other post here and tried EVERYTHING suggested and I'm getting beyond frustrated. I get the 'That didn't work for some reason message with the picture of the dog. After Windows did an upd...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

You would need more free quota on your account than the size of the shared folder. 

 

This is regarding your Dropbox account, not the device, so the same issue would apply on the computer. 

xglorx's avatar
xglorx
Explorer | Level 3
3 years ago

The error did not come up on my phone, it just comes up on my MacBook.  when I click on my phone, it just tells me I don't have sufficient data. When I click on my MacBook, it just gives me the sad dog error

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey xglorx, hope it’s OK to jump in here.

     

    If you’re trying to add a shared folder to your Dropbox account, you’ll need to have enough Dropbox space, no matter the device you’re trying to access it from, like Jay mentioned. 

     

    Can you please clarify what’s the total size of the folder you’re trying to add? 

     

    Also, please send me a screenshot of what you see here.

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