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Doug1580's avatar
Doug1580
Explorer | Level 4
2 years ago

The color of my videos changes after being added to Dropbox.

Lately when I have downloaded videos from my iphone 12 to the dropbox app the color in the videos have been distorted and not clear. Does anyone have a fix for this? This is also happening with my wif...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Doug1580, hope you’re doing well. 

 

From what I understand, you’re uploading these videos from your mobile device to the Dropbox app, correct? If yes, are you uploading them manually or automatically via camera uploads? 

 

Other than that, I’d like two screenshots showing how the video appears originally vs how it is after it’s been added to your Dropbox account via the mobile app. 

 

Ping me when you’re ready.

Doug1580's avatar
Doug1580
Explorer | Level 4
2 years ago
Hi Nancy

Yes I am downloading from my mobile device (iphone) to my dropbox app.
I am doing this manually.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Doug1580, thanks for the info! 

     

    Could you also clarify the OS you're currently using, along with the version of the Dropbox app on your device? 

     

    Also, I'd also love to see a few screenshots, as Nancy suggested in order for us to have a visual. 

    • Doug1580's avatar
      Doug1580
      Explorer | Level 4
      2 years ago
      OS Version 15.6.1

      App version 384.2.4
      • Doug1580's avatar
        Doug1580
        Explorer | Level 4
        2 years ago
        I have the screenshots but I am unsure how to post them.

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