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Forum Discussion
radicaledward
5 months agoHelpful | Level 5
The Dropbox desktop app is slow when navigating my Dropbox folder or viewing files on Windows 11
Device Custom desktop
- AMD Ryzen 9 5900X
- 64GB RAM
- Samsung SSD 980 PRO 1TB Operating System/Browser (if using the web)
Windows 11 Pro 24H2 Dropbox App Version/Browser Version ...
MarkDawes
5 months agoHelpful | Level 5
I'm having the same issue which seems to be 100% related to the move to the new version linked to the new Windows Cloud Based API as per drobox article here.... "https://help.dropbox.com/installs/dropbox-for-windows" which is dated 23 July 25 which seems to coincide with my issues....
I no longer have any options to select that a folder is fully "offline" and it seems that every time you open a folder it goes to the Cloud to get the next levels rather than just taking what is local. This change to cloud syncing every time makes things incredibly slow especially when you have many folder trees with many depths as we do...
Please help as it is now painfully slow and is taking over 5 minutes to go down 4 levels of folders if clicking on the folders within the file view pane.
Interestingly, if I just expanded the folder lists on the left and go into each level from there then it as reacting as normal, meaning that this is a workaround but a definite negative change of behavior.
System details are
Processor 12th Gen Intel(R) Core(TM) i7-1260P (2.10 GHz)
Installed RAM 16.0 GB (15.6 GB usable)
System type 64-bit operating system, x64-based processor
Edition Windows 11 Pro
Version 24H2
Installed on 22/11/2024
OS build 26100.4770
Experience Windows Feature Experience Pack 1000.26100.197.0
Dropbox App 230.3.8648
Thanks
Mark
- Walter5 months ago
Dropbox Community Moderator
Hey MarkDawes - thanks for your detailed report.
I noticed that you're using a beta version of the Dropbox desktop app on your computer. Could you try the latest stable one from this page directly and let us know if the issue persists?
Just make sure to toggle off the 'early releases' from your account settings first.
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