There was an error downloading your file

Hey incoherent, thanks for your update!

Can you just let me know if you also tried using an incognito window on any of the browsers you mentioned? This will exclude the possibility of browser extensions affecting the downloads.

Let me know - thanks!

Hi Daphne, yes I used an incognito window and have the same issue.

Thanks for confirming that incoherent!

To look into this more in depth, I've reached out to your email address associated with your Community profile. Please just check your inbox when you have a moment and we can go from there if you'd like to,

Thanks!

I have the same problem and i try everything but there are no response

Thanks for joining the discussion nmedia!

Just to cover all the troubleshooting and make sure we're on the same page, I'll need to ask you for a bit more info.

Can you let me know if you see any difference when you try the following:

• Clear the browser cache and try again
• Use another web browser
• Use an incognito/private browsing window

Also, Dropbox works best on the 2 most recent versions of most modern browsers, so please check if there is any pending updates for your browser.

Finally, if you're getting an error message when trying to download your files, please send a screenshot of this to me here.

Let me know what you find and we'll go from there - thanks!

same problem i have  i would be crazy

I'm having the same issue in chrome, inogito and not, recently cleared cache - however, does work if FF?

Hey peeps, thanks for joining the discussion here!

Just to clarify with you bassplr19xx you're having this issue with Chrome, and in FF (Firefox) you can download your files without an error?

If so, can you please check if Chrome has any pending updates? Which version do you have installed?

As a first step esraamohamed, to rule out most browser related issues please try the following:

• Use another web browser
• Use an incognito/private window
• Clear browser cache and try again

Let me know what you both find!