Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Heather S.32's avatar
Heather S.32
New member | Level 1
11 years ago
Solved

"there was an error downloading your file"

Hi, I am having issues downloading a folder in Dropbox. It comes up with the error "there was an error downloading your file". It doesn't seem to matter what computer/browser/internet I use. ...
Download
sync
Web
  • Ross_S's avatar
    Ross_S
    9 years ago

    Hi there,

    Is there by any chance a comma in the file name? If so try removing that.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Find Answers section here. ]

jinujawad's avatar
jinujawad
New member | Level 2
9 years ago

I had the same issue. I installed the dopbox client in my pc and selected to download that folder only.

I got the file without any error...

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!