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timbr's avatar
timbr
Helpful | Level 5
4 years ago

"This file cannot be previewed because you are offline" when accessing shared link.

Hi, Since a while, I see this message when trying to view a dropbox link shared by others. I get this on Chrome, on Firefox and on Safari, so this is not a browser specific issue. Here's one exampl...
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olutunmbi1's avatar
olutunmbi1
New member | Level 2
4 years ago

So is there any solution on Dropbox's end. I'm experiencing the same issue. No file will preview, I've applied all suggested remedies, from restart to switching off wifi network, rebooting router, disabling ad blockers, etc to NO AVAIL. This is a very tedious issue to have. I'm begging the Dropbox team to consider looking deeper into this immediately. Additionally, I'm using a paid subscription plan and the hassle is not worth the price point. If there are any remedies you can suggest please drop below!

 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey olutunmbi1, sorry to hear you're having issues with this.

 

Can you please let us know if this persists on other browsers or an incognito window with no browser plugins or extensions running?

 

If it does, please send us a screenshot of the exact error you're getting so that we can have a visual too. 

 

Thanks!

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