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timbr's avatar
timbr
Helpful | Level 5
4 years ago

This file cannot be previewed because you are offline

Hi, Since a while, I see this message when trying to view a dropbox link shared by others. I get this on Chrome, on Firefox and on Safari, so this is not a browser specific issue. Here's one exampl...
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joe1shogun's avatar
joe1shogun
Explorer | Level 3
4 years ago

I had this strange problem with both Firefox and Safari.  Right after I preview any video file (we stored only video file in Dropbox), then the next file I will get the message below.

Even I hit the same file I got the same message.  But then if I refresh the page, everything works again normal but again only once.  Everytime when I preview one file, the next thing came up is Couldn't preview this file unless I refresh again.  I re-start the computer and same result.

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi joe1shogun, how large is the file you're trying to preview? 

 

Are you currently logged into your account, or are you trying to view this file via a shared link?

  • joe1shogun's avatar
    joe1shogun
    Explorer | Level 3
    4 years ago

    I have been doing the same thing and previewing all the files in Dropbox for at least over one year and never had any problem, so it is not a matter of file size or anything else.  I am trying to preview all files in Dropbox and there is no exception.  All files I can preview only once, and then I need to refresh otherwise I will get the same message....Cannot preview... with the stup.. guy looking at the teles....

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Is this occurring with any person that accesses the files, in any location or network?

       

      Do you have any proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains?

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