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timbr's avatar
timbr
Helpful | Level 5
4 years ago

This file cannot be previewed because you are offline

Hi, Since a while, I see this message when trying to view a dropbox link shared by others. I get this on Chrome, on Firefox and on Safari, so this is not a browser specific issue. Here's one exampl...
desktop
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shared links
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joe1shogun's avatar
joe1shogun
Explorer | Level 3
4 years ago

I have been doing the same thing and previewing all the files in Dropbox for at least over one year and never had any problem, so it is not a matter of file size or anything else.  I am trying to preview all files in Dropbox and there is no exception.  All files I can preview only once, and then I need to refresh otherwise I will get the same message....Cannot preview... with the stup.. guy looking at the teles....

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Is this occurring with any person that accesses the files, in any location or network?

 

Do you have any proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains?

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