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timbr's avatar
timbr
Helpful | Level 5
4 years ago

This file cannot be previewed because you are offline

Hi, Since a while, I see this message when trying to view a dropbox link shared by others. I get this on Chrome, on Firefox and on Safari, so this is not a browser specific issue. Here's one exampl...
desktop
Preview
Share
shared links
Web
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
That’s interesting, indeed. 

Can you take one more step and try to preview this file via an incognito window on your computer instead? Do you still see the same error? 

Let me know how it goes!
lindamarea's avatar
lindamarea
Explorer | Level 4
4 years ago

I am also having the same issue and cannot send the files to my clients. 

I've disabled the firewall, the antivirus software, downloaded the app instead of using via the website... nothing and Im getting super desperate. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi lindamarea, how are you today? 

     

    How are you trying to preview content? Do you access using the website, or the app?

     

    Feel free to also send me a screenshot, so I can have visual. 

     

    Thanks!

    • lindamarea's avatar
      lindamarea
      Explorer | Level 4
      4 years ago

      Hi Megan

      via both. 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Thanks for the screenshot, lindamarea! 

         

        Have you by any chance tried a different WiFi network, just to notice if the behavior will remain the same? 

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