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Forum Discussion

timbr's avatar
timbr
Helpful | Level 5
4 years ago

This file cannot be previewed because you are offline

Hi, Since a while, I see this message when trying to view a dropbox link shared by others. I get this on Chrome, on Firefox and on Safari, so this is not a browser specific issue. Here's one exampl...
desktop
Preview
Share
shared links
Web
lindamarea's avatar
lindamarea
Explorer | Level 4
4 years ago

Hi Megan

via both. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the screenshot, lindamarea! 

 

Have you by any chance tried a different WiFi network, just to notice if the behavior will remain the same? 

  • lindamarea's avatar
    lindamarea
    Explorer | Level 4
    4 years ago
    Hi Megan
    I haven’t tried a different wifi network because we only have the current one. There’s no reason for this to change my Dropbox settings. I am super discouraged by the fact that m also unable to access phone help.
    I have clients waiting on receiving materials and communication with Dropbox to fix this issue is taking days to o or get responses. It’s just not viable as a solution for businesses when there’s no immediate support.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the speedy reply, lindamarea!

     

    Keep in mind that each account's support depends on the plan you have.

     

    As for the previewing issue, does this affect all of your files, or some of them? 

  • lindamarea's avatar
    lindamarea
    Explorer | Level 4
    4 years ago
    All of them. From video to stills.

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