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Rocket5612's avatar
Rocket5612
Explorer | Level 4
4 years ago

Thumbnails not showing when files synced

Hi all,   We are having an issue with DropBox, where thumbnails show fine when they file is in online mode, but the moment you double click it to open and the icon changes to the green tick as it...
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Rocket5612's avatar
Rocket5612
Explorer | Level 4
4 years ago

Hi,

 

So if it's a third party issue, and has been investigated like confirmed, please let everyone in the community know what it is, so that we can remove it and resolve these issues..??

 

This will undoubtedly please many people on the forum asking these questions for the last few years 🙂

patsabre13's avatar
patsabre13
New member | Level 2
3 years ago

I'm also experiencing this exact issue. 

 

I'm also seeing the same blanket response from DropBox Support that it's a third party app issue. How about telling us what app that might be so we can have a shot a fixing it.

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