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Ramsi's avatar
Ramsi
Explorer | Level 3
2 years ago

Trying to download a 42.2 GB MOV file, but I haven't been able to download it fully.

Hi there, I've been trying to download a 42.2 GB MOV file for the past two days, but I haven't been able to download the file fully. I tried downloading on my desktop and iphone as well. What always...
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Ramsi's avatar
Ramsi
Explorer | Level 3
2 years ago

Hi Megan,

one correction I have to make: The iPhone even made it once up to 30 %  and then stopped,

not 30 GB.

Sorry.

Ramsi's avatar
Ramsi
Explorer | Level 3
2 years ago

Hi Megan,

just now, I had again an unsuccessful download attempt on the iPhone. The transfer looked good until it stopped at around 50% with the error message:

Save not possible

No internet connection or

Dropbox server could not be contacted.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Ramsi, for such a large file, we'd definitely suggest syncing it through the desktop app, so basically, you'll need to add the file to your Dropbox.

     

    You mentioned that the desktop app doesn't want to start; can you give us some more info about that?

     

    What do you see when you hover your mouse over the Dropbox icon in your system tray/menu bar?

    • Ramsi's avatar
      Ramsi
      Explorer | Level 3
      2 years ago

      Hey Hanna,

      The Dropbox icon was automatically hidden by Windows (I overlooked it, sorry). Means the Dropbox app was started.

      But that doesn't help me much because I don't know what to synchronize with what.

      The file I want to download is not in my Dropbox account, but in my friend's account.

      My account is empty. Does the file have to be in my Dropbox account in order to synchronize?

      If yes, how can I copy the file from his to my account?

      From my questions you can see that I have never had anything to do with synchronization before.

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