Forum Discussion

Ramsi's avatar
Ramsi
Explorer | Level 3
2 years ago

Trying to download a 42.2 GB MOV file, but I haven't been able to download it fully.

Hi there, I've been trying to download a 42.2 GB MOV file for the past two days, but I haven't been able to download the file fully. I tried downloading on my desktop and iphone as well. What always...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Ramsi, you mentioned that you have a paid Plus account, that's currently empty.

 

Is it a shared link that your friend sent you or a file transfer? If yes, then when you're trying to open the content you should have the option to add the file to your account, instead of downloading it locally.

 

Once you do that, the content will be added to your account online, and will then automatically sync locally since you're using the desktop app. 

Ramsi's avatar
Ramsi
Explorer | Level 3
2 years ago

Hey Megan,

I received a link. If I click on this link, I can watch the video from start to finish on my computer without any problems. Yes, there is also a sign for "Download". If I click on it, the download runs until about halfway through 42.2 GB, then it stops (as I have described so far).

  • Ramsi's avatar
    Ramsi
    Explorer | Level 3
    2 years ago

    Sorry, I missunderstood. I cannot see an option to to add the file to my account.

    • Ramsi's avatar
      Ramsi
      Explorer | Level 3
      2 years ago

      When I click on "copy file to Dropbox", a message appears saying "You are not authorized to copy the file".

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Ramsi, could you send us a screenshot of the exact error you're getting so that we can have a visual too?

         

        If the issue persists on different browsers and after clearing your browser's cache, is it possible that the owner of the shared link and file has disabled downloads? 

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