Trying to preview a file online, and getting message "This link isn't quite right" why?

Hi giorgia brignone, just to clarify does this happen when you try to access your content through a shared link, or when previewing files in your account? 

If it's a shared link then is it one that you created or is it coming from someone else? 

Hello Megan,

This is a document that I have created and sits among my "homepage", as the starred document among others. It is the only one that I have shared currently (with only one person).

All my other documents are accessible except this one. Thanks for any help!

G.

Hi giorgia brignone, if you try to search for the file name using the search-bar on top of your home page, are you able to locate the file, and preview it? 

Also when you say you created the file, do you mean that you uploaded it to your Dropbox account, or that someone sent it to you, and you added it there? 

For some strange reasons, if I do a search, I cannot find it. Although I made changes to the document last on 27 July. At the time, I had the same problem but I then managed to open it playing with "recent" and "starred" documents. 

It is a document that I created and then shared; also, it is a document I regularly access/change, even though I cannot seem to find its path. It wasn't an issue until last week...

Hi giorgia brignone, could you try checking this page to see if this is a shared file on your account? 

OK, I have now upgraded my subscription so that I can have access again to the shared folder where the document originally was. And I still cannot access it!!!!

I was finally able to access the document on my phone through the app. Not sure what the problem is on the computer, but it eventually worked out.

Thank you for following up with me!

I wanted to jump in here since I have the same issue... 

I get "This link isn't quite right" error on a single file I access frequently when clicking in chrome directly from dropbox.com/home.  All other files seem to work, and the file does come up on my iphone, but hasn't resolved like it apparently did for Giogia in above discussion.  I need to be able to update/edit etc. from browser.  I'm not sure it was the same error but this happened months ago and did resolve itself before I posted.  Please advise why this might be happening to this key file for me.  Maybe I should copy / recreate it?  (assuming it comes back) 

Hey preitmeyer, let's jump right into this! 

Do you have this file saved in your Dropbox account, or do you access a shared link? If so, then duplicating might not be a bad idea. 

I'd also suggest that you try a different browser, if you ever see the same error again, just to exclude this being a browser-specific issue.

Let me know more!

Thx Megan .   BTW I thought I posted this 3 days ago but it threw an error and I was busy, but at least it saved it for me!

OK so I'm on chrome and I get the error.  I tried Safari and it worked (my file came up), so I cleared cache on chrome and it still doesn't work.  I only use chrome so...

And again I'm clicking directly from dropbox/home, not any other shared etc. link (it's my file), and it's in the home directory not a folder.  It is shared with one other person but I'm clicking the file not a link.  It shows in my "suggested from activity list"... it's now first since I accessed it in Safari I guess, and as a recently modified file.  

So what's wrong with the chrome file/link from dropbox home that I can fix since safari works from dropbox/home?