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Archie46's avatar
Archie46
New member | Level 2
9 years ago
Solved

Unable to change my email address in Dropbox,

it says my email address is already being used, how do I get dropbox to accept my email?
Error Messages
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  • Mark's avatar
    Mark
    9 years ago
    You need to cancel the account that is using the email address.

    So, request a reset of the password on the account at www.dropbox.com/forgot
    Log in to that account
    Go to www.dropbox.com/account and close it.

    THEN go back to the original account and change your email.
  • Rich's avatar
    Rich
    9 years ago
    Mark wrote:
    You need to cancel the account that is using the email address.

    Or change the email address on that account to something else, which will also free up the original email for use on another account.

kewl1's avatar
kewl1
New member | Level 2
8 years ago
If I do this will I lose my 5 gigs of free space that I earned?
Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 years ago
You will not lose any earned space by changing your email address.

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