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AmyM1's avatar
AmyM1
Explorer | Level 3
4 months ago

Unable to open documents that have not yet been downloaded to my Mac device

Device
MacBook Pro 2019
Operating System/Browser (if using the web)
macOS Big Sur

Question or Issue

When I try to open any type of document that I have not opened in Dropbox previously I am getting the following error:

 

I can open the ones with the green tick without any issues.

 

 

desktop
Mac
Preview

6 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi AmyM1! Do you still need help with this, by any chance? Or did Megan’s suggestions point you to the right direction?

    Let us know.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey AmyM1!

    Do you wish to keep these files as "online-only"? 

    Can you make the available offline before trying to open them? What happens when you right click on your files inside the Dropbox folder and select the 'make available offline' option?

     

  • AmyM1's avatar
    AmyM1
    Explorer | Level 3
    4 months ago

    Yes - they have always been available until yesterday.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Thanks for the info.

    If you mark these specific files as available offline, do they then open normally on your machine?

  • AmyM1's avatar
    AmyM1
    Explorer | Level 3
    4 months ago

    Good Morning

     

    Thank you for your reply, the ones I can't open have the grey cloud since icon.  The ones with the green tick I an open without an issue.  These are the ones I can't open:

     

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hi AmyM1, thanks for posting today!

    What sync icon do these files have on them in Finder? 

    Do they show a cloud icon, or something else, depending on if you're using the new File Provider version or the legacy version?

    A screenshot showing your files in Finder would help greatly!

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