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AmyM1's avatar
AmyM1
Explorer | Level 3
4 months ago

Unable to open documents that have not yet been downloaded to my Mac device

Device MacBook Pro 2019 Operating System/Browser (if using the web) macOS Big Sur Question or Issue When I try to open any type of document that I have not opened in Dropbox previously I...
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AmyM1's avatar
AmyM1
Explorer | Level 3
4 months ago

Good Morning

 

Thank you for your reply, the ones I can't open have the grey cloud since icon.  The ones with the green tick I an open without an issue.  These are the ones I can't open:

 

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Thanks for the info.

If you mark these specific files as available offline, do they then open normally on your machine?

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