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AmyM1's avatar
AmyM1
Explorer | Level 3
4 months ago

Unable to open documents that have not yet been downloaded to my Mac device

Device MacBook Pro 2019 Operating System/Browser (if using the web) macOS Big Sur Question or Issue When I try to open any type of document that I have not opened in Dropbox previously I...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hi AmyM1, thanks for posting today!

What sync icon do these files have on them in Finder? 

Do they show a cloud icon, or something else, depending on if you're using the new File Provider version or the legacy version?

A screenshot showing your files in Finder would help greatly!

  • AmyM1's avatar
    AmyM1
    Explorer | Level 3
    4 months ago

    Good Morning

     

    Thank you for your reply, the ones I can't open have the grey cloud since icon.  The ones with the green tick I an open without an issue.  These are the ones I can't open:

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 months ago

      Thanks for the info.

      If you mark these specific files as available offline, do they then open normally on your machine?

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