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trueocean's avatar
trueocean
Explorer | Level 4
2 years ago

Unable to open docx file on Dropbox preview page so I cannot see what the comments are referring to

I shared a .docx file with my collaborators for commenting via Dropbox, and I think they commented using the Dropbox comment function. I am aware of the issue that Dropbox comments on a Word file are...
Microsoft Office
Preview
Web
JohnnyDogman's avatar
JohnnyDogman
Collaborator | Level 9
2 years ago

Hi trueocean, here are some steps you can try to resolve the issue:

  1. Refresh the Page:
  2. Clear Browser Cache:
    • Clear your browser’s cache and cookies, then attempt to open the file again in the Dropbox preview.
  3. Try a Different Browser:
    • Switch to a different web browser (like Chrome, Firefox, or Edge) to see if the issue persists.
  4. Download the File:
    • Since you're unable to view comments in the web viewer, download the .docx file to your computer. Open it in Microsoft Word to see if the comments appear there. Ensure you're using the desktop version of Word.
  5. Check for Updates:
    • Make sure your web browser and any software you're using to open the file are updated to the latest versions.
  6. Access Comments via Dropbox:
    • If you can’t see the comments in the Word document, try accessing the comments directly through Dropbox:
    • Click on the comment icon on the Dropbox page (if available) to see the comments without needing to open the document.
trueocean's avatar
trueocean
Explorer | Level 4
2 years ago

Hi JohnnyDogman. Thank you for the tips! I tried all of them, but unfortunately, none solved the problem.

As for the last one, I can see the comments on Dropbox but not what line in the text they are referring to, which makes it difficult for me to edit the document as I have no idea where I should make the changes suggested in the comments. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for getting back to us trueocean 

     

    If you've ensured that this isn't caused by a web browser plugin or extension too, may we reach out via email to have a further look internally? 

    • trueocean's avatar
      trueocean
      Explorer | Level 4
      2 years ago

      Hi Walter. I've tried opening this in a private browsing window, and other similar documents open in preview, so I think the problem is only with this particular file. If we can solve this via email, it would be great. Thank you!

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Sure thing trueocean - I've just sent you one, so please have a look at your inbox and we'll take it from there. 

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