Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Clangdon's avatar
Clangdon
New member | Level 2
8 years ago
Solved

Unable to open files synced to computer

Hi -  I've been using dropbox for a few  months now and it has been aweseome -  I've got a distributed team of 10 people working across the country - and we've been sharing files on Dropbox witho...
Error Messages
Preview
Share
  • Norah's avatar
    Norah
    8 years ago
     
    Hi Clangdon, I’m sorry to hear you are still experiencing this issue and thank you for the additional information.
     
    Try quitting the Dropbox application by using the steps below:
     
    • Click the Dropbox icon in your system tray (Windows) or menu bar (Mac/Linux)
    • Click on the gear icon in the Notifications panel and select "Quit Dropbox"
     
    You may want to check other applications or components of your Operating System that could be causing this. If the issue persists when Dropbox is completely closed, this suggests that the cause is related to something outside of the Dropbox application.
     
    Let me know how it goes!
kajakiem's avatar
kajakiem
Explorer | Level 3
7 years ago

Yes, I am using paid Dropbox Plus since two years.

kajakiem's avatar
kajakiem
Explorer | Level 3
7 years ago

Where do I turn "only-online" files into "local"?

  • kajakiem's avatar
    kajakiem
    Explorer | Level 3
    7 years ago

    They are not Dot underscore files, they are just normal files I am working on as usual.

  • kajakiem's avatar
    kajakiem
    Explorer | Level 3
    7 years ago

     [IMAGE LINKS ARE BROKEN AND CANNOT BE DISPLAYED]. 

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Do you have this Plus account paired with a Business?

    This sounds like not having extensions enabled. If you have two accounts, enable the system extension for both Dropbox accounts (if your admin set this preference, reach out to ask them to do this for the entire team). Steps for changing the preferences for the System Extension on Personal and Dropbox Business accounts can be found here:

    https://www.dropbox.com/help/desktop-web/filesystem-integration

    Remember to reboot your device after. 

    Let me know if this solved the issue. 

  • kajakiem's avatar
    kajakiem
    Explorer | Level 3
    7 years ago

    I don't have plus account paired with a Business. Should I still do the same?

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Yes please!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!