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Robert46's avatar
Robert46
Helpful | Level 5
4 years ago
Solved

Unsupported file type

Have been using Dropbox on Windows PC and Android cell phone for many years for the same files. Recently attempted to access two Word documents from Dropbox on cell phone, which I have been accessing...
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  • Walter's avatar
    Walter
    4 years ago

    Hey Gsh1 & jima999, could you check if this helps improve matters for you too?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Gsh1 & jima999, could you check if this helps improve matters for you too?

Seajay58's avatar
Seajay58
Explorer | Level 4
4 years ago
Hi, I have just encountered exactly the same issue. I have been able to access password protected Word documents with no issue untill today. It was probably only a few days since I successfully accessed a protected document. Dropbox has always said it could not preview the doc but I could download and open it in word with no problems. Something has obviously changed with Dropbox. Please fix this.

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