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Eran116's avatar
Eran116
Explorer | Level 4
3 years ago

Users can download my video even if I disabled this option while sharing a link.

I'm pro user. I enabled the disable download option on my shared video but other shared users can also download this video. why?

15 Replies

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    How are they downloading it? All this option does is remove the download buttons etc. It does not mean there is no way, at all, to download it.

    • Eran116's avatar
      Eran116
      Explorer | Level 4
      The download botton is still enable for other users so they can do it by clicking it, even I cancel this option through share settings of this video
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi Eran116, how are you today? 

         

        How are you sharing the file? Do you use a shared link? 

         

        If so, I'd suggest you try an incognito tab on your browser, paste the link there and check to see if you also have the option to download.

         

        Let me know more.

  • Eran117's avatar
    Eran117
    Explorer | Level 3

    I'm pro user. I enabled the disable downloads option for invited people on my shared video, nevertheless  invited people still can download this video (The download bוtton is still enabled for them). why?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II

      Eran117 wrote:

      I enabled the disable downloads option for invited people on my shared video, nevertheless  invited people still can download this video (The download bוtton is still enabled for them). why?


      The ability to disable downloads is a function of a shared link. If you explicitly invited someone to a file or folder, which requires them to have a Dropbox account, you can't restrict them from downloading because the file(s) shared with them are automatically added to their Dropbox account.

  • paolocm24's avatar
    paolocm24
    Explorer | Level 4

    I share a file thru shared link and disable the download, when the user open the shared link the user can still download the file. The disable download feature is not working. Please advise.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi paolocm24, how are you?

       

      I've merged your post under a similar thread, just to keep everything under one place. 

       

      Could you take a look as to what has been suggested before, and let me know of any updates and further info? 

       

      Keep me posted! 

      • paolocm24's avatar
        paolocm24
        Explorer | Level 4
        Hi Megan,
        Please share the similar post you have merged. May I know the solution?

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