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Eran116's avatar
Eran116
Explorer | Level 4
4 years ago

Users can download my video even if I disabled this option while sharing a link.

I'm pro user. I enabled the disable download option on my shared video but other shared users can also download this video. why?
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Eran116's avatar
Eran116
Explorer | Level 4
4 years ago
The download botton is still enable for other users so they can do it by clicking it, even I cancel this option through share settings of this video
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Eran116, how are you today? 

 

How are you sharing the file? Do you use a shared link? 

 

If so, I'd suggest you try an incognito tab on your browser, paste the link there and check to see if you also have the option to download.

 

Let me know more.

  • Eran116's avatar
    Eran116
    Explorer | Level 4
    4 years ago

    Hi megan

    Thanks for your support

    I  tried now an incognito tab with shared link and it works well (download button was disable) but when I do the same with sharing to invited people the download button is still enable for them. any idea why?

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Are you using these steps when trying to share a link? 

       

      Can they send us a screenshot of what they see when they click on it, and try to download the content on their end? 

  • Ken_At_POLIHIRE's avatar
    Ken_At_POLIHIRE
    New member | Level 2
    4 years ago

    I have this same issue. I've sent the file to three different addresses and they were all able to view and download the file. I have the Business Standard plan.

     

    • paolocm24's avatar
      paolocm24
      Explorer | Level 4
      4 years ago

      Dropbox don't work on their security permission, we already just switch to use O365 One Drive and Sharepoint.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi Ken_At_POLIHIRE, let's jump right into this! 

       

      Have you tried pasting the shared link on an incognito tab on your current browser, (while you're logged out of your Dropbox account) and checking the behavior on your end? 

       

      Can you then download the content of the link?

       

      Keep me posted! 

      • paolocm24's avatar
        paolocm24
        Explorer | Level 4
        4 years ago

        Yes it didn't work even on my colleagues laptop. The security is not working. False advertisement.

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