Forum Discussion

Eran116's avatar
Eran116
Explorer | Level 4
4 years ago

Users can download my video even if I disabled this option while sharing a link.

I'm pro user. I enabled the disable download option on my shared video but other shared users can also download this video. why?
Download
Share
shared links
Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

How are they downloading it? All this option does is remove the download buttons etc. It does not mean there is no way, at all, to download it.

  • Eran116's avatar
    Eran116
    Explorer | Level 4
    4 years ago
    The download botton is still enable for other users so they can do it by clicking it, even I cancel this option through share settings of this video
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi Eran116, how are you today? 

       

      How are you sharing the file? Do you use a shared link? 

       

      If so, I'd suggest you try an incognito tab on your browser, paste the link there and check to see if you also have the option to download.

       

      Let me know more.

      • Eran116's avatar
        Eran116
        Explorer | Level 4
        4 years ago

        Hi megan

        Thanks for your support

        I  tried now an incognito tab with shared link and it works well (download button was disable) but when I do the same with sharing to invited people the download button is still enable for them. any idea why?

         

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!