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MikVest's avatar
MikVest
Explorer | Level 3
3 years ago

Using full screen view of PowerPoint on iOS (iPad) jumps between slides

I have a problem where using full screen on a PowerPoint (.pptx) presentation will show me a different slide than what I started from. This behavior gets worse the more slides the file contains. As a...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update here!

 

Does clearing the cache of the Dropbox app help with this?

 

You can do so, by tapping on 'account', then on the gear icon and then on 'clear cache'.

MikVest's avatar
MikVest
Explorer | Level 3
3 years ago

Nope, I also tried that but without any difference.

 

The problem can be recreated across multiple devices, profiles and files. It seems to happen on all pptx files.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi MikVest, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

    • MikVest's avatar
      MikVest
      Explorer | Level 3
      3 years ago

      Hi Jay, just tried uninstalling, rebooting and reinstalling but unfortunately it still happens.  I also tried a PowerPoint file on my friends iOS device, with his account and a file completely unrelated to the (many) files I have tried before, and the same thing happens. 

       

      This seems like a general bug in the Dropbox app with pptx files…

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Has this behavior occurred recently when viewing PowerPoint files via the Dropbox site, or have you always had this issue?

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