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buysschaert's avatar
buysschaert
Explorer | Level 3
3 years ago

very slow viewer on android

Hello,

For several months, I have noticed that viewing (not loading) files is extremely slow on my Android phone. When I click on the file (excel for example) that I want to preview, there is a kind of blue square that flashes in the middle of the screen and it lasts and lasts. When the preview of the file finally appears, it is better not to touch anything (zoom for example) because then everything is erased and that **bleep** blue square reappears and it lasts and lasts. An idea ? THANKS

Android
Mobile
Preview

18 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi buysschaert, thanks for bringing this to our attention.

     

    What version of the Dropbox mobile app are you running, and who Android OS is on your device?

     

    This will help me to assist further!

  • buysschaert's avatar
    buysschaert
    Explorer | Level 3
    3 years ago

    its the last version of dropbox 354.2.2

    the android version is 12

     

    thanks

  • buysschaert's avatar
    buysschaert
    Explorer | Level 3
    3 years ago

    I'm on a dropbox basic plan. Is it a problem to try your solution ?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there and sorry to jump in here, but do you have 3 or more devices connected to your account buysschaert?

     

    Have you tried clearing the app's cache at all since you first noticed this issue? 

  • buysschaert's avatar
    buysschaert
    Explorer | Level 3
    3 years ago

    Hi,

     

    I have only 3 devices connected to my account (more is not possible with this account) and I have clear the app's cache at all since you first noticed this issue without effect ? 

     

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    In that case, you can remove your Android device from your Security page, uninstall the mobile app from the device completely and then re-install it anew after rebooting your phone buysschaert 

     

    Let us know if you notice any difference. 

  • buysschaert's avatar
    buysschaert
    Explorer | Level 3
    3 years ago

    Hi,

     

    no improvement after the manipulations you recommended

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey buysschaert, did you notice this happening with all your files?

     

    Like, all file types, sizes, etc.? Or specific ones that would show a potential pattern?

  • buysschaert's avatar
    buysschaert
    Explorer | Level 3
    3 years ago
    Bonjour

    Après essais, il s'avère que le problème ne se présente que pour les fichiers de type xslx

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