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Forum Discussion
buysschaert
2 years agoExplorer | Level 3
very slow viewer on android
Hello,
For several months, I have noticed that viewing (not loading) files is extremely slow on my Android phone. When I click on the file (excel for example) that I want to preview, there is a kind of blue square that flashes in the middle of the screen and it lasts and lasts. When the preview of the file finally appears, it is better not to touch anything (zoom for example) because then everything is erased and that **bleep** blue square reappears and it lasts and lasts. An idea ? THANKS
- Jay
Dropbox Staff
Hi buysschaert, thanks for bringing this to our attention.
What version of the Dropbox mobile app are you running, and who Android OS is on your device?
This will help me to assist further!
- buysschaertExplorer | Level 3
its the last version of dropbox 354.2.2
the android version is 12
thanks
- Jay
Dropbox Staff
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
- buysschaertExplorer | Level 3
android version 12
dropbox version 352.2.2 and 354.2.2
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