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Video download from dropbox wont play
I have a video downloaded from dropbox, but when i play it, it only shows the dropbox icon and no sound. This video was sent to me by somebody else, the file size indicates there is something there, ...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Scottpbrown, thanks for bringing this to our attention.
Could you try using a different media player on your machine to preview the file itself?
Does the file play normally on the Dropbox site from the link you got originally?
Keep me updated with any progress!
I've tried the file on several different media players and nothing works, I've tried uploading back into dropbox and still nothing. As I say, it just displays a dropbox logo, plays for 19 seconds or so, then nothing
- Jay
Do you have the necessary codecs to preview the file? Since you're seeing the Dropbox icon, it means that the video can't be previewed on the site. Does switching browsers help at all?
codecs? I don't know what they are 😞
I was sent the file, it doesn't play anywhere I try, that's about the limitations of my expertise I'm afraid. Could I send it to you and you can see if you can play it?
- Jay
We wouldn't be able to preview the files on our end, for security and privacy purposes.
There are two possibilities here, either your computer can't play the files due to codec issues (meaning, it literally cannot translate the audio and video into a playable video), or the video itself on the site is corrupt.
Since the file doesn't preview on the site either, it might be worth contacting the person who sent the file and telling them it isn't working.
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