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Scottpbrown's avatar
Scottpbrown
Explorer | Level 4
3 years ago

Video download from dropbox wont play

I have a video downloaded from dropbox, but when i play it, it only shows the dropbox icon and no sound. This video was sent to me by somebody else, the file size indicates there is something there, ...
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Scottpbrown's avatar
Scottpbrown
Explorer | Level 4
3 years ago

I've tried the file on several different media players and nothing works, I've tried uploading back into dropbox and still nothing. As I say, it just displays a dropbox logo, plays for 19 seconds or so, then nothing

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Do you have the necessary codecs to preview the file? Since you're seeing the Dropbox icon, it means that the video can't be previewed on the site. Does switching browsers help at all?

  • Scottpbrown's avatar
    Scottpbrown
    Explorer | Level 4
    3 years ago

    codecs? I don't know what they are 😞

    I was sent the file, it doesn't play anywhere I try, that's about the limitations of my expertise I'm afraid. Could I send it to you and you can see if you can play it?

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      We wouldn't be able to preview the files on our end, for security and privacy purposes. 

       

      There are two possibilities here, either your computer can't play the files due to codec issues (meaning, it literally cannot translate the audio and video into a playable video), or the video itself on the site is corrupt. 

       

      Since the file doesn't preview on the site either, it might be worth contacting the person who sent the file and telling them it isn't working. 

      • Scottpbrown's avatar
        Scottpbrown
        Explorer | Level 4
        3 years ago

        Yeah I tried that and they're having the same issue, which is what made them send it to me to see if it would work. I guess there is no way to view this video then? 

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