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Scottpbrown's avatar
Scottpbrown
Explorer | Level 4
3 years ago

Video download from dropbox wont play

I have a video downloaded from dropbox, but when i play it, it only shows the dropbox icon and no sound. This video was sent to me by somebody else, the file size indicates there is something there, ...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Do you have the necessary codecs to preview the file? Since you're seeing the Dropbox icon, it means that the video can't be previewed on the site. Does switching browsers help at all?

Scottpbrown's avatar
Scottpbrown
Explorer | Level 4
3 years ago

codecs? I don't know what they are 😞

I was sent the file, it doesn't play anywhere I try, that's about the limitations of my expertise I'm afraid. Could I send it to you and you can see if you can play it?

 

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