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Video download from dropbox wont play
I have a video downloaded from dropbox, but when i play it, it only shows the dropbox icon and no sound. This video was sent to me by somebody else, the file size indicates there is something there, ...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorWe wouldn't be able to preview the files on our end, for security and privacy purposes.
There are two possibilities here, either your computer can't play the files due to codec issues (meaning, it literally cannot translate the audio and video into a playable video), or the video itself on the site is corrupt.
Since the file doesn't preview on the site either, it might be worth contacting the person who sent the file and telling them it isn't working.
Yeah I tried that and they're having the same issue, which is what made them send it to me to see if it would work. I guess there is no way to view this video then?
- Jay
No, if they're experiencing this issue, then the video itself should be corrupted. Do they not have the original copy of the video on their machine somewhere?
No i don't think they do, i guess we're at an impasse in that case. Thanks for your time and for considering my query, i'm impressed by the speed at which you have responded and very thankful.
- Jay
No worries, I'm sorry to hear that they don't have the original copy.
If you have any further questions in the future, feel free to let us know!
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