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Scottpbrown's avatar
Scottpbrown
Explorer | Level 4
3 years ago

Video download from dropbox wont play

I have a video downloaded from dropbox, but when i play it, it only shows the dropbox icon and no sound. This video was sent to me by somebody else, the file size indicates there is something there, ...
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Scottpbrown's avatar
Scottpbrown
Explorer | Level 4
3 years ago

Yeah I tried that and they're having the same issue, which is what made them send it to me to see if it would work. I guess there is no way to view this video then? 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

No, if they're experiencing this issue, then the video itself should be corrupted. Do they not have the original copy of the video on their machine somewhere?

  • Scottpbrown's avatar
    Scottpbrown
    Explorer | Level 4
    3 years ago

    No i don't think they do, i guess we're at an impasse in that case. Thanks for your time and for considering my query, i'm impressed by the speed at which you have responded and very thankful.

     

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No worries, I'm sorry to hear that they don't have the original copy.

     

    If you have any further questions in the future, feel free to let us know!

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