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Scottpbrown's avatar
Scottpbrown
Explorer | Level 4
3 years ago

Video download from dropbox wont play

I have a video downloaded from dropbox, but when i play it, it only shows the dropbox icon and no sound. This video was sent to me by somebody else, the file size indicates there is something there, ...
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haisletjason's avatar
haisletjason
Explorer | Level 3
2 years ago

I am having downloading videos.     Videos play on dropbox, but when I download video won't even play half the video.  It will freeze about 1/3 way in or so.  

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear about this issue, haisletjason.

     

    Are you downloading the videos from the Dropbox app on your phone and are trying to play them on your phone, or are you downloading them from our website on your computer?

     

    Are you sure that the download completed successfully?

     

    How large are the videos you're downloading?

    • haisletjason's avatar
      haisletjason
      Explorer | Level 3
      2 years ago

      Download on computer.

       

      Files are about 45 GB.  

       

      I don't get any error and downloaded file is same size as video on dropbox.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi haisletjason, does this happen with all of your videos, or only some of them? 

         

        What is the file type? Also, do they preview without an issue when you try to open them online?

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