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Scottpbrown's avatar
Scottpbrown
Explorer | Level 4
3 years ago

Video download from dropbox wont play

I have a video downloaded from dropbox, but when i play it, it only shows the dropbox icon and no sound. This video was sent to me by somebody else, the file size indicates there is something there, ...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi haisletjason, does this happen with all of your videos, or only some of them? 

 

What is the file type? Also, do they preview without an issue when you try to open them online?

haisletjason's avatar
haisletjason
Explorer | Level 3
2 years ago

MP4s

 

Yes they will preview fine on dropbox.  

 

It also doesn't matter where I download from; mac, PC, work or home.  All have issues

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey haisletjason, sorry to jump in here and thanks for the additional information.

     

    Do you have another media player installed on your devices to test if the files play normally there?

    • haisletjason's avatar
      haisletjason
      Explorer | Level 3
      2 years ago

      I have tried it through Windows media player, Blender, and apple's move player.  All three stop part way through.  I could try something else.  I do have a copy of davinci resolve I could try

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Is it just a specific file or is this happening for more than one mp4 files of yours haisletjason?

         

         

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