Video file has no audio after downloading from the Dropbox app

Hi Zarnalist, it sounds like this could be the issue here, since the video came from a camcorder and it was later converted to an .mp4. 

How did you convert it on your end? Also, which platform do you use when trying to preview the file on our end? 

Hi Nancy,

I saw your response to Thomas from last August.  Can you help me (my problem can't wait until the M-F availability of the official Chat support.  I have a video saved in the Pictures file on my laptop.  It's 4 minutes long, so I want to email it to people on a Dropbox link.  But the audio, which is the point of this video, was great on the iphone, is sort of pretty good (volume) as saved on my computer, and awful (just about inaudible as uploaded onto Dropbox.  Could you email me and help me fix it (or anyone else who sees this?

Peter
[removed]

[personal information removed per the Community's Guidelines]

Sorry to hear about this, Peter Honchaurk.

Can you clarify the file extension of the video in question? 

Also, is the audio distorted no matter the Dropbox platform (website/desktop app/mobile app) you access it from? 

Let me know and we’ll go from there.

Hi, 
   Thanks.  sorry, I don't know what a file extension is.  And I haven't tried accessing Dropbox except via the website on my laptop.  I've tried vimeo and google Drive now too -- no volume to speak of on anyu of them.  But the volume is decent (not great) on the video when I play it on my computer (it's on Media Player, which seems to be the only thing that plays the birdsong on the video  -- again, decently, not great.  As a fallback, I think I can Zip just the birdsong section and send it as an attachment, but is there a way to allow the recipient to Preview it?  Hate for them to have to download a 42-second video in order to view/hear it -- way too much work and a feeling of cluttering one's computer...

Thanks for sending more details, Peter! When saying file extension, I was referring to the type of the video file (for example, is it .mp4, .avi etc).

Hi Nancy,
   Thanks.  mp4.  And the sound is almost entirely inaudible when I play the Dropbox link on my laptop (pc) but it's fine when I open it in DropbBox on my phone.  As I say, in the photos file on my phone it's fine.  Playing from my computer it's only decent (not as good as on the phone) when I select it from my files, in Media Player.  the birdsong is almost entirely inaudible on any of the links I tried to create (because I wish to share it via email and my email lists are on my computer) on Dropbox, Icloud, OneDrive, Google Drive...
                                                                     Peter
Can we speak by phone?

(and Vimeo)

Hey Peter Honchaurk, have you tried opening the link from a different browser on your PC and playing the file, in case this is a browser issue?

Hi Hannah,
   Thanks for the idea -- I just switched to Microsoft Edge (from Chrome) and got the same result.

                                                                       Peter

Thanks for trying that, Peter.

Do you get the same behavior when you play the file locally on your computer, after you download it from the link?