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Thomas D.31's avatar
Thomas D.31
Helpful | Level 6
4 years ago

Video file has no audio after downloading from the Dropbox app

Just recently I have been downloading a video file with Audio but then after downloading the video loses audio and the Dropbox video in server loses audio unless I delete the app and log in again.
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Peter Honchaurk, have you tried opening the link from a different browser on your PC and playing the file, in case this is a browser issue?

  • Peter Honchaurk's avatar
    Peter Honchaurk
    Explorer | Level 3
    2 years ago

    Hi Hannah,
       Thanks for the idea -- I just switched to Microsoft Edge (from Chrome) and got the same result.

                                                                           Peter

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for trying that, Peter.

     

    Do you get the same behavior when you play the file locally on your computer, after you download it from the link?

  • Peter Honchaurk's avatar
    Peter Honchaurk
    Explorer | Level 3
    2 years ago

    Thank you -- that's interesting.  No.  The volume is decent (again, not great like on the phone) on the download.  Meanwhile I've sent it to a friend who might be able to enhance the sound.  
       Here's a new issue.  He said that when he clicked on the link he wasn't able to play it directly but had to download it to play it (so in the case of this video that might be plus):  is this the recipient's experience upon receiving an emailed DropBox link? -- do they always have to download it to play it?  I thought I was offering them the easy experience of simply clicking on the link and then clicking on a Start arrow...    Perhaps relatedly, is there a way to send them just a clean-looking final version, without the panels of editting tools, etc around it?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey again, Peter. Your friend should be able to preview the video without downloading it first. 

     

    Can you clarify the size of the video on Dropbox? 

     

    Also, if you can send me a screenshot of what he sees on his end, that’d be great. You can attach it here with this button: 

     

     

    As for the editing tools, it's not possible to remove those I'm afraid. However, the recipient should have an option to preview the video in full-screen, if they don't want to see them.

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