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Forum Discussion
Video transcript error message
I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
Hi, it is a zoom video recording in MP4 format. I contacted the owner of video and this is what she said "I checked that module and the video is fine. I uploaded it to Dropbox again but it didn't help. The video and transcript play fine when you use the direct dropbox link. But the redirected link doesn't connect the transcript."
Oh and this started yesterday. It was working fine until then.
The only other message I've received in the past, was a 'this video is too long to transcribe' message, but that was a video almost 2 hours in length. These are online classroom recordings. I can't tell you what size the file is as I'm not the owner, but I can confirm that I've tried it with shorter video's approx 45 minutes, and up to longer video's around the 1 hour 40 minute mark - at this point, no size of video is transcribing. I think this is a redirect link issue.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey caprov! Can you clarify what the owner said a bit more?
When saying that everything works fine with the direct Dropbox link, did they mean when watching the video on their Dropbox account, and not via the shared link?
Hi @nancy. That is correct, she said that she tested it, she ONLY had issues when trying to use the shared link. Having said that, the shared link is hyperlinked in a PDF file and shortened using a 'rebrand.ly' link for (what I assume) custom file naming.
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