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One Yoga's avatar
One Yoga
Explorer | Level 4
3 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey caprov! Can you clarify what the owner said a bit more? 

 

When saying that everything works fine with the direct Dropbox link, did they mean when watching the video on their Dropbox account, and not via the shared link?

caprov's avatar
caprov
Explorer | Level 3
2 years ago

Hi @nancy.  That is correct, she said that she tested it, she ONLY had issues when trying to use the shared link.  Having said that, the shared link is hyperlinked in a PDF file and shortened using a 'rebrand.ly' link for (what I assume) custom file naming. 


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