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One Yoga's avatar
One Yoga
Explorer | Level 4
3 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
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Cameron McIntosh's avatar
Cameron McIntosh
Explorer | Level 3
2 years ago

Good morning, I did clear my browser's cache, restarted my computer, and tried using other browsers (safari, microsoft edge, and google chrome). It is not working on any of these platforms. The sizes of the file range from 8.00-12 mb in size and they are audio mp3 files. 

Cameron McIntosh's avatar
Cameron McIntosh
Explorer | Level 3
2 years ago

@walter are you able to put in a ticket and see what's going on?

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Everybody,

     

    Thanks for bringing this to our attention. We're currently investigating. I will provide an update here when I have more information.

     

    Ben

    • joyful's avatar
      joyful
      Helpful | Level 5
      2 years ago

      I have this issue too on my audio file that I had been using, and I tested with other audio files too.

      • Yurijm's avatar
        Yurijm
        Helpful | Level 5
        2 years ago

        I'm having the same problem as well, it used to work normally and now all my video files are not showing the transcription. I heavily rely on this feature for my workflow! 😞

         

    • gepetobio's avatar
      gepetobio
      Helpful | Level 5
      2 years ago

      Hi Ben,

       

      Any progress on this bug fix? I'm not the only paying user that relies on this feature on a daily basis. And this is affecting my workflow. Any update is better than no updates at all.

       

      Thank you.

      • liwang's avatar
        liwang
        Icon for Dropbox Engineer rankDropbox Engineer
        2 years ago

        We have identified the potential cause, and one engineer is currently working on the solution. 

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