Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

One Yoga's avatar
One Yoga
Explorer | Level 4
3 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
Error Messages
Preview
liwang's avatar
liwang
Icon for Dropbox Engineer rankDropbox Engineer
2 years ago

Sorry to hear about all these troubles. When you were testings, are you viewing the audios/videos without logging into Dropbox? Or it is failing even after you logged in to your Dropbox account? 

caprov's avatar
caprov
Explorer | Level 3
2 years ago

When the function was working, I could get the transcript without being logged into my account. I can't recall if I ever 'logged' in when I was able to view and download the transcripts.

Now when I go to open a file,  it asks me to login to 'do more' with the file. Whether I am logged in or not, the transcript function does not work.  I am a user accessing someone else's video files through a 'rebrand.ly' link.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!