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One Yoga's avatar
One Yoga
Explorer | Level 4
3 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
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BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi Everybody,

 

Thanks for bringing this to our attention. We're currently investigating. I will provide an update here when I have more information.

 

Ben

gepetobio's avatar
gepetobio
Helpful | Level 5
2 years ago

Hi Ben,

 

Any progress on this bug fix? I'm not the only paying user that relies on this feature on a daily basis. And this is affecting my workflow. Any update is better than no updates at all.

 

Thank you.

  • liwang's avatar
    liwang
    Icon for Dropbox Engineer rankDropbox Engineer
    2 years ago

    We have identified the potential cause, and one engineer is currently working on the solution. 

    • gepetobio's avatar
      gepetobio
      Helpful | Level 5
      2 years ago

      Thank you @liwang for the update. I really appreciate it 😉

       

      • liwang's avatar
        liwang
        Icon for Dropbox Engineer rankDropbox Engineer
        2 years ago

        The main problems should have been fixed. Please let me know if you are still experiencing issues. 

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