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One Yoga's avatar
One Yoga
Explorer | Level 4
2 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
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liwang's avatar
liwang
Icon for Dropbox Engineer rankDropbox Engineer
1 year ago

We have identified the potential cause, and one engineer is currently working on the solution. 

gepetobio's avatar
gepetobio
Helpful | Level 5
1 year ago

Thank you @liwang for the update. I really appreciate it 😉

 

  • liwang's avatar
    liwang
    Icon for Dropbox Engineer rankDropbox Engineer
    1 year ago

    The main problems should have been fixed. Please let me know if you are still experiencing issues. 

  • Yurijm's avatar
    Yurijm
    Helpful | Level 5
    1 year ago

    @liwang

    liwang wrote:

    The main problems should have been fixed. Please let me know if you are still experiencing issues. 

    @liwang Thank you, working for me now 🙂

  • gepetobio's avatar
    gepetobio
    Helpful | Level 5
    1 year ago

    liwang 🎉 it's working again!!! Thank you and the engineer who sorted this out!!!

  • Loonheart's avatar
    Loonheart
    Explorer | Level 4
    1 year ago

    Doing the Happy Dance!   Transcript is up and running again. Thank you for your attention to this and for all the support. Very grateful.

  • AKC333's avatar
    AKC333
    Explorer | Level 4
    1 year ago

    Yesss, thank you also working for me again.

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