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Forum Discussion
Video transcript error message
I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
This started happening 3 days ago. It hasn’t worked on numerous files. Most recently: mp4 76.5 MB, mp4 1.72 GB, mp4 2.74 GB, mp3 35.2 MB, just to name a few.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey aboissonneault, would you mind sending over a couple of screenshots of the error you receive on your end?
When did this start happening?
This started happening about 3 days ago. Every once in a while a video will work. It's the same error message every time. Here's a screenshot pdf of the error. It's the same one that everyone else has posted.
https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:20b1b144-29ca-4530-bcb0-fc6d73b147aa
- Hannah
Hey aboissonneault, I see that some of the files you mentioned are over the size limit.
Can you check the article that Nancy hyperlinked above, to see if the rest of them fulfill the requirements for the feature to work correctly?
- So it’s actually working for my other co-workers that are doing the same videos on Dropbox. It seems like I’m the only one having issues. They’ve been able to transcribe even the longest video using Dropbox.
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