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One Yoga's avatar
One Yoga
Explorer | Level 4
3 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
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aboissonneault's avatar
aboissonneault
Explorer | Level 4
2 years ago
I have no issues opening the videos. Just most of them won’t transcribe.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I see, thanks for checking, aboissonneault.

 

If you open the file via browser while logged in to your account, does the transcription work?

  • aboissonneault's avatar
    aboissonneault
    Explorer | Level 4
    2 years ago

    That's what I'm doing and it's not working.

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi aboissonneault ,

     

    Thanks you for raising this issue.

     

    We have raised this issue internally, and our team is actively looking into it.

     

    Unfortunately, we do not have a particular date for resolution yet; but our team is making every attempt to fix this.

     

    We greatly appreciate your understanding and patience over this period.

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