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Forum Discussion
Video transcript error message
I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
I see many posts on this topic, and I tried what I can. Deleting cache, using different browsers, using different computers, getting other users in my country to access the audio file, but all with the same error message. The interesting thing is that when I asked another person from another country to access the same file, there is no issue with the transcription.
Have to add that I was once successful after deleting cache to get the transcription. I was so excited. However, the subsequent file's transcription could not be generated even with deleting cache.
What can I do?
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