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One Yoga's avatar
One Yoga
Explorer | Level 4
2 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
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DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
1 year ago

Hi everyone


Our team has investigated the issue and confirmed that it's now resolved. 

 

Can you let us know if it's working for you too?  

Cameron McIntosh's avatar
Cameron McIntosh
Explorer | Level 3
1 year ago

Hi Pedro,

 

I am still having issues and i am still getting the same error message. I have tried on google chrome and Microsoft edge and its still not working. I am hoping your team can help because I am behind on classwork.

 

 

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hi Cameron McIntosh,

     

     

    Thanks for getting back to us quickly. 

     

    We will check this with the team.

     

    We will get back to you once we hear back from them.

     

  • Cameron McIntosh's avatar
    Cameron McIntosh
    Explorer | Level 3
    1 year ago

    Hi DBX_Pedro, 

    I wanted to follow up on my inquiry last week. Was the dropbox team able to figure out what's going on? I am still getting an error message on the transcripts. I appreciate your help and assistance. 

    Thanks,

    Cameron 

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hi Cameron McIntosh,

     

    Thanks for reaching out about this issue.

     

    I just wanted to let you know that we haven't heard back from the team yet.

     

    We're keeping an eye on it and will update you as soon as we know more.

     

    Thanks for your patience.

     

  • Cameron McIntosh's avatar
    Cameron McIntosh
    Explorer | Level 3
    1 year ago

    Hi DBX_Pedro, 

     

    I hope we can get some answers soon. I appreciate the quick response. Let me know if you get any feedback or news from the Dropbox team.

     

    Thanks,

     

    Cameron McIntosh 

  • LadyBug17's avatar
    LadyBug17
    Explorer | Level 3
    1 year ago

    It's baaaaack...."There was an error loading the transcript"

    This showed up again November 4

    Please help.

    Thank you

  • LadyBug17's avatar
    LadyBug17
    Explorer | Level 3
    1 year ago

    "THERE WAS AN ERROR LOADING THE TRANSCRIPT"

    This issue has returned as of 1/6/2025....MP3 File only 32min in length

    Please advise.  Is anyone else having this returning issue?

    thank you

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