Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

One Yoga's avatar
One Yoga
Explorer | Level 4
2 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
Error Messages
Preview
DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
1 year ago

Hi Cameron McIntosh,

 

Thanks for reaching out about this issue.

 

I just wanted to let you know that we haven't heard back from the team yet.

 

We're keeping an eye on it and will update you as soon as we know more.

 

Thanks for your patience.

 

Cameron McIntosh's avatar
Cameron McIntosh
Explorer | Level 3
1 year ago

Hi DBX_Pedro, 

 

I hope we can get some answers soon. I appreciate the quick response. Let me know if you get any feedback or news from the Dropbox team.

 

Thanks,

 

Cameron McIntosh 

About View, Download, and Export

Node avatar for View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!